If you originally created an account using an email address and password, and later log in using Google or Facebook, then Perusall will create a second account as it cannot recognize the accounts are meant to be connected. Make sure you login using the same method consistently -- (e.g., if you originally signed in through Google, continue signing in through Google).
If you forget your password for an account you created using an email address and password, use the Forgot Password link on the login page to have a reset password link emailed to you.
For security reasons, Perusall is very case-sensitive with information. If you attempt to log in with information and are prompted to create a new account, check the typing case of your email -- (e.g., johndoe@institution.edu vs Johndoe@institution.edu.)
Need further help? See the articles below:
How do I access Perusall from outside of my school's Learning Management System?
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